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Narvy in
partnership has a state-of-the-art multi mode access Contact
Center.
Quality:
The center follows COPC 2000 (Customer Outsourcing
Performance Center) quality standards right from inception. This
ensures international standards and consistency in delivery of
services. 6 Hour Shift.
Infrastructure:
The center is equipped with
high-end hardware that includes Nortel Passport for MUX & Nortel
Meridian for PBX and IBM servers, Laptops & Desktops for
computing requirements. High level of redundancies ensure zero down
time operation for the center. The center has 200% backup redundant
power, 100% redundant last mile connectivity, 63% redundant air
conditioning, 27% extra manpower and 10% extra workstations. The
service class telecom equipment has redundancies built in for all
critical components in the system.
Innovative Workstations:
It is said
that when people see each other working they get motivated to work
harder & produce better results than their counterparts. Keeping
this theory in mind we have designed the workstations that are
visually coupled to motivate executives and acoustically sealed to
maintain 30 db of noise level in the work area, which is almost a
silent room.
Dynamic
Environment:
Use of special lighting and work area with changing
colors has created a dynamic environment that takes away the
monotony of an executive's job. This ensures that the calls are
handled with a smiling face. The recreation zone at the center has
special equipment to combat telephone fatigue.
6
Hour Shift:
This innovative
concept of reduced working hours ensures high efficiency during the
working duration of our
executives.
Cincom Encompass:
A
Multi-Client and Multi-Utility CRM package that can be configured to
generate practically any MIS report that is needed by a client for
monitoring both the qualitative and quantitative efficiencies of our
executives. This includes unified messaging
facility.
Video
Monitoring:
High bandwidth availability from the Indian
subcontinent has now made it possible to monitor the contact center
executives live on video.
Training:
The CRM
executives of Narvy undergo almost 200 hours of training on the
accent neutralization; telephone etiquettes, telesales techniques
and computer basics before they get on to the job. Further 30 hours
of the CRM software training ensures that our executives become
effective from day one.
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