|
We
view Customer relationship management (CRM) as a
customer-focused business strategy designed to optimize
profitability, revenue and customer satisfaction. To realize CRM,
organizations must implement collaborative enterprise processes and
technologies that support customer interactions throughout all
channels. The most important strategic asset your customer - and
their demands will reshape the business landscape during the 21st
century. But while understanding what they want is not easy,
satisfying them is even harder. At Narvy Consultants, Inc. we
identify both the business and IT imperatives necessary to enable
more profitable customer relationships. Our teams not only deal
with the technology but also with the strategies and processes that
technology enables. Our expert teams offer both strategic insights
and actionable implementation plans designed to foster more
customer-centric processes, as well as leverage technology and
enhance your competitive advantage.
Our
core emphasis lays on:
-
Balance the factors of strategy, tactics, processes and
technology in deploying customer-centric solutions
-
Understand what has worked at leading-edge CRM
companies, and, likewise, identify the pitfalls that many have
already fallen into
-
Evaluate the requirements for a CRM architecture, and
assess alternatives for developing and integrating CRM
applications and technologies.
-
Offer a comprehensive end-to-end strategy and
connectivity solutions that enhance your customer relationships
and fully integrate front office and back office business
operations
-
Offer expertise in working with leading B2B CRM
application suite vendors such as Siebel, SAP, Oracle, Sybase,
Microsoft geared towards offering CRM deployment
solutions - Opportunity management system (OMS), Sales
configuration system (SCS), Partner relationship management (PRM),
Interactive selling systems (ISS) , Incentive compensation
management, Content management, E-service, Call management, Field
service and dispatch (FS/D), Personalization, Data mart/analytical
and Campaign management
system | 
